Certificate Program Outline
The Inflight Institute provides the most comprehensive
online training programs in the world!
Our certificate programs meet/exceed industry standards and are the only courses approved for use by our member airlines.
History of Flight
What is a Cabin Crew Member
History of Cabin Crew
Theory of Flight
Staying in the Air
How Far We Can Fly
ATC Their Role
Global Geography (Continents)
Time Zones
24 Hour Clock
Aviation Terminology
Designator Codes (Airline & City)
Phonetic Alphabet
Acronyms
Regulations
Around the World
Regulations at Work
Cabin Crew Manuals
Amendments and Revisions
Inspectors
A Day In The Life…
Preparing for Duty
Drug and Alcohol Policy
Personal Image
Personal Grooming Standards
Uniform Policy
Looking Professional
Requirements for Duty
At the Airport
Check-In
Check-In Duties
Minimum Crew
Chain of Command
One Crew Concept
Crew Resource Management
Importance of Effective Communication
Verbal and Non-Verbal Communication
Briefings
Crew Briefings
Going to the Aircraft / Aircraft Type
Categories of Aircraft
Aircraft Type
Crew Baggage
Pre-flight Check
Purpose of Equipment
List of Equipment
Minimum Equipment List
Standard Safety Procedures
Screening of Passengers and Crew
General Security Principles
Dangerous Goods
Boarding
Pre-Boarding
List of Special Needs
Deportees
Prisoners and Escorts
Special Needs Passenger Briefing
General Boarding
Apron Safety
Passenger Seating
Passenger Handling
Customer Service
Types of Complaints
Abusive/Disruptive Passengers
Failure to Comply
Denied Boarding
Captain's Authority
Freight and Baggage
Carry-on Baggage
Animals in the Cabin
Baggage Stowage
Passenger Briefings
Announcements and Techniques
Electronic Devices
Types of Devices
Why Are There Restrictions?
Reporting Device Interference
Window Exit Briefings
Taxi
Demonstration
Visual Checks
Flight Deck Communication
Crew Seating
Cabin Crew Stations
Signals
Silent Review
Critical Phases of Flight
Statistics
Sterile Flight Deck
Inflight
Take-Off
Ordinance Signs
Inflight Service
First Class Service
Business Class Service
Economy Class Service
Flight Deck Service and Protocol
The Glass Cockpit
Jumpseat Authorization
Service on the Ground
Liquor Service
Intoxicated Passengers
World Standards on Disruptions
Admittance- Locking of Flight Deck Door
Safe Work Habits
Being Prepared
Inflight Turbulence
Pressurization Problems
Pressurization System
How It's Maintained
Oxygen and the Body
Rapid Decompression
Engine Problems
Propeller Abnormalities
Time of Useful Consciousness
Medical Issues
Oxygen Administration
Crew Incapacitation
Pilot Jumpseats
Emergency Situations
Inflight Fires
How Fires Work
Types of Fires-Classes
Smoke and or Fumes
Fire Detection
Where Fires Can Happen
Firefighting
Cargo Firefighting
Other Types of Inflight Emergencies
Bomb Threats
Hijacking
Preparing for an Emergency
Emergency Briefings
Emergency Landing Checklist
Crew Coordination
Briefing of Passengers
Brace Positions
Commands
Purpose
Techniques
The Words
Categories of Landings
When to Evacuate
How to Evacuate
Post Evacuation
Post Evacuation Procedures
Duties
Help on the Scene
Post Crash Survival
Wilderness Survival
Sea Survival
Tropical/Jungle Survival
Desert Survival
Arctic Survival
Back In the Air
Descent
Duties upon Descent
Landing/Taxi-In
Post Landing Duties
Deplaning
Customs and Immigration
Fueling With Passengers Onboard
Gate and Apron Emergencies
Aircraft Surface Contamination
WHMIS
Flight Termination
Overnights
Logistics
Conduct
Personal Security
Flight Safety
What is Flight Safety?
Crew Responsibilities
Some Examples
Conclusion
Health and Wellness
Eating Right
Eating on the Run
Exercise
Jet Lag
Deep Vein Thrombosis
Medical Issues
Getting a Job
Who Are My Potential Employers?
Resume Preparation
Interview Techniques
Job Bank