CT201 Certificate Course

One Flight Attendant Onboard

This program is great for those students who wish to work for a regional, corporate or charter airline. The program features one of the most popular single flight attendant aircraft on the market – the Dash 8. Upon completion of this program you will receive a certificate of completion (via email) from the Inflight Institute, which you can print out, or email to airlines. Or you can purchase a printed certificate.

Small Plane

This course applies to airlines such as...

  • Air Canada Jazz
  • North Cariboo Air
  • Provincial Airlines
  • Regional1 Airline
  • Air Creebec
  • Air Inuit
  • Arctic Sunwest Charters
  • Canadian North
  • Hawkair
  • Era Aviation (Alaska)
  • Island Air (Hawaii)
  • Mesa Airlines (US)
  • Piedmont Airlines (US)
  • United Airways (US)
  • Airlines PNG (Australia/New Guinea)
  • Eastern Australia Airlines
  • LIAT (Caribbean)
  • Olympic Air (Greece)
  • Westjet
  • Quantas
  • Wideroe (Norway)
  • …and more!

Course Outline

  1. History of Flight

    • What is a Cabin Crew Member
    • History of Cabin Crew
    • Theory of Flight
    • Staying in the Air
    • How Far We Can Fly
    • ATC Their Role
    • Global Geography (Continents)
    • Time Zones
    • 24 Hour Clock
  2. Aviation Terminology

    • Designator Codes (Airline & City)
    • Phonetic Alphabet
    • Acronyms
    Plane Taking Off
  3. Regulations

    • Around the World
    • Regulations at Work
    • Cabin Crew Manuals
    • Amendments and Revisions
    • Inspectors
  4. A Day in the Life...

    • Preparing for Duty
    • Drug and Alcohol Policy
    • Personal Image
    • Personal Grooming Standards
  5. Uniform Policy

    • Looking Professional
    • Requirements for Duty
  6. At the Airport

    • Check-In
    • Check-In Duties
    • Minimum Crew
    • Chain of Command
  7. One Crew Concept

    • Crew Resource Management
    • Importance of Effective Communication
    • Verbal and Non-Verbal Communication
    • Briefings
    • Crew Briefings
  8. Going to the Aircraft/Aircraft Type

    • Categories of Aircraft
    • Aircraft Type
    • Crew Baggage
    • Pre-flight Check
    • Purpose of Equipment
    • List of Equipment
    • Minimum Equipment List
  9. Standard Safety Procedures

    • Screening of Passengers and Crew
    • General Security Principles
    • Dangerous Goods
  10. Boarding

    • Pre-Boarding
    • List of Special Needs
    • Deportees
    • Prisoners and Escorts
    • Special Needs Passenger Briefing
  11. General Boarding

    • Apron Safety
    • Passenger Seating
  12. Passenger Handling

    • Customer Service
    • Types of Complaints
    • Abusive/Disruptive Passengers
    • Failure to Comply
    • Denied Boarding
    • Captain's Authority
  13. Freight and Baggage

    • Carry-on Baggage
    • Animals in the Cabin
    • Baggage Stowage
    Plane on the runway
  14. Passenger Briefings

    • Announcements and Techniques
    • Electronic Devices
    • Types of Devices
    • Why Are There Restrictions?
    • Reporting Device Interference
    • Window Exit Briefings
  15. Taxi

    • Demonstration
    • Visual Checks
    • Flight Deck Communication
    • Crew Seating
    • Cabin Crew Stations
    • Signals
    • Silent Review
    • Critical Phases of Flight
    • Statistics
    • Sterile Flight Deck
  16. Inflight

    • Take-Off
    • Ordinance Signs
    Flight in the air
  17. Inflight Service

    • First Class Service
    • Business Class Service
    • Economy Class Service
    • Flight Deck Service and Protocol
    • The Glass Cockpit
    • Jumpseat Authorization
    • Service on the Ground
    • Liquor Service
    • Intoxicated Passengers
    • World Standards on Disruptions
    • Admittance – Locking of Flight Deck Door
    • Safe Work Habits
  18. Being Prepared

    • Inflight Turbulence
    • Pressurization Problems
    • Pressurization System
    • How It's Maintained
    • Oxygen and the Body
    • Rapid Decompression
    • Engine Problems
    • Propeller Abnormalities
    • Time of Useful Consciousness
    • Medical Issues
    • Oxygen Administration
    • Crew Incapacitation
    • Pilot Jumpseats
  19. Emergency Situations

    • Inflight Fires
    • How Fires Work
    • Types of Fires-Classes
    • Smoke and or Fumes
    • Fire Detection
    • Where Fires Can Happen
    • Firefighting
    • Cargo Firefighting
  20. Other Types of Inflight Emergency

    • Bomb Threats
    • Hijacking
    Flight in the air
  21. Preparing for an Emergency

    • Emergency Briefings
    • Emergency Landing Checklist
    • Crew Coordination
    • Briefing of Passengers
    • Brace Positions
    • Commands
    • Purpose
    • Techniques
    • The Words
  22. Categories of Landings

    • When to Evacuate
    • How to Evacuate
  23. Post Evacuation

    • Post Evacuation Procedures
    • Duties
    • Help on the Scene
  24. Post Crash Survival

    • Wilderness Survival
    • Sea Survival
    • Tropical/Jungle Survival
    • Desert Survival
    • Arctic Survival
  25. Back in the Air

    • Descent
    • Duties upon Descent
  26. Landing/Taxi-In

    • Post Landing Duties
  27. Deplaning

    • Customs and Immigration
    • Fueling With Passengers Onboard
    • Gate and Apron Emergencies
    • Aircraft Surface Contamination
    • WHMIS
  28. Flight Termination

    • Overnights
    • Logistics
    • Conduct
    • Personal Security
  29. Flight Safety

    • What is Flight Safety?
    • Crew Responsibilities
    • Some Examples
  30. Conclusion

    • Health and Wellness
    • Eating Right
    • Eating on the Run
    • Exercise
    • Jet Lag
    • Deep Vein Thrombosis
    • Medical Issues
  31. Getting a Job

    • Who Are My Potential Employers?
    • Resume Preparation
    • Interview Techniques
    • Job Bank