EU301 Certificate Course
Multiple Cabin Crew Onboard
This program is ideal for those students who wish to work for a large national / international airline or charter operator. The program features the Airbus A321 aircraft. You will learn how to operate with multiple flight attendants onboard. Upon completion of this program you will receive a certificate of completion (via email) from the Inflight Institute, which you can print out or email to airlines. Or you can purchase a printed certificate.
This course applies to airlines such as...
- Aegean Airlines
- Aeroflot
- Air Berlin
- Air France
- Alitalia
- British Airways
- Finnair
- Iberia
- Lufthansa
- Novair
- Scandinavian Airlines Systems
- Swiss International Airlines
- TAM Airlines
- Thomas Cook Airlines
- US Airways
- Vietnam Airlines
- …and more!
Course Outline
-
History of Flight
- What is a Cabin Crew Member
- History of Cabin Crew
- Theory of Flight
- Staying in the Air
- How Far We Can Fly
- ATC Their Role
- Global Geography (Continents)
- Time Zones
- 24 Hour Clock
-
Aviation Terminology
- Designator Codes (Airline & City)
- Phonetic Alphabet
- Acronyms
-
Regulations
- Around the World
- Regulations at Work
- Cabin Crew Manuals
- Amendments and Revisions
- Inspectors
-
A Day in the Life...
- Preparing for Duty
- Drug and Alcohol Policy
- Personal Image
- Personal Grooming Standards
-
Uniform Policy
- Looking Professional
- Requirements for Duty
-
At the Airport
- Check-In
- Check-In Duties
- Minimum Crew
- Chain of Command
-
One Crew Concept
- Crew Resource Management
- Importance of Effective Communication
- Verbal and Non-Verbal Communication
- Briefings
- Crew Briefings
-
Going to the Aircraft/Aircraft Type
- Categories of Aircraft
- Aircraft Type
- Crew Baggage
- Pre-flight Check
- Purpose of Equipment
- List of Equipment
- Minimum Equipment List
-
Standard Safety Procedures
- Screening of Passengers and Crew
- General Security Principles
- Dangerous Goods
-
Boarding
- Pre-Boarding
- List of Special Needs
- Deportees
- Prisoners and Escorts
- Special Needs Passenger Briefing
-
General Boarding
- Apron Safety
- Passenger Seating
-
Passenger Handling
- Customer Service
- Types of Complaints
- Abusive/Disruptive Passengers
- Failure to Comply
- Denied Boarding
- Captain's Authority
-
Freight and Baggage
- Carry-on Baggage
- Animals in the Cabin
- Baggage Stowage
-
Passenger Briefings
- Announcements and Techniques
- Electronic Devices
- Types of Devices
- Why Are There Restrictions?
- Reporting Device Interference
- Window Exit Briefings
-
Taxi
- Demonstration
- Visual Checks
- Flight Deck Communication
- Crew Seating
- Cabin Crew Stations
- Signals
- Silent Review
- Critical Phases of Flight
- Statistics
- Sterile Flight Deck
-
Inflight
- Take-Off
- Ordinance Signs
-
Inflight Service
- First Class Service
- Business Class Service
- Economy Class Service
- Flight Deck Service and Protocol
- The Glass Cockpit
- Jumpseat Authorization
- Service on the Ground
- Liquor Service
- Intoxicated Passengers
- World Standards on Disruptions
- Admittance – Locking of Flight Deck Door
- Safe Work Habits
-
Being Prepared
- Inflight Turbulence
- Pressurization Problems
- Pressurization System
- How It's Maintained
- Oxygen and the Body
- Rapid Decompression
- Engine Problems
- Propeller Abnormalities
- Time of Useful Consciousness
- Medical Issues
- Oxygen Administration
- Crew Incapacitation
- Pilot Jumpseats
-
Emergency Situations
- Inflight Fires
- How Fires Work
- Types of Fires-Classes
- Smoke and or Fumes
- Fire Detection
- Where Fires Can Happen
- Firefighting
- Cargo Firefighting
-
Other Types of Inflight Emergency
- Bomb Threats
- Hijacking
-
Preparing for an Emergency
- Emergency Briefings
- Emergency Landing Checklist
- Crew Coordination
- Briefing of Passengers
- Brace Positions
- Commands
- Purpose
- Techniques
- The Words
-
Categories of Landings
- When to Evacuate
- How to Evacuate
-
Post Evacuation
- Post Evacuation Procedures
- Duties
- Help on the Scene
-
Post Crash Survival
- Wilderness Survival
- Sea Survival
- Tropical/Jungle Survival
- Desert Survival
- Arctic Survival
-
Back in the Air
- Descent
- Duties upon Descent
-
Landing/Taxi-In
- Post Landing Duties
-
Deplaning
- Customs and Immigration
- Fueling With Passengers Onboard
- Gate and Apron Emergencies
- Aircraft Surface Contamination
- WHMIS
-
Flight Termination
- Overnights
- Logistics
- Conduct
- Personal Security
-
Flight Safety
- What is Flight Safety?
- Crew Responsibilities
- Some Examples
-
Conclusion
- Health and Wellness
- Eating Right
- Eating on the Run
- Exercise
- Jet Lag
- Deep Vein Thrombosis
- Medical Issues
-
Getting a Job
- Who Are My Potential Employers?
- Resume Preparation
- Interview Techniques
- Job Bank