AP301 Certificate Course
Multiple Flight Attendants Onboard
This program is ideal for those students who wish to work for a large national / international airline or charter operator. The program features the Boeing 737-200 aircraft, but is applicable other narrow-body aircraft such as the Boeing 737-700 and Airbus A321. You will learn how to operate with multiple flight attendants onboard. Upon completion of this program you will receive a certificate of completion (via email) from the Inflight Institute, which you can print out or email to airlines. Or you can purchase a printed certificate.
This course applies to airlines such as...
- Flair Airlines
- WestJet
- Air Inuit
- Air North
- Aer Lingus (Ireland)
- Canadian North
- Lufthansa
- TUIfly (Germany)
- Enerjet
- …and more!
Course Outline
-
History of Flight
- What is a Cabin Crew Member
- History of Cabin Crew
- Theory of Flight
- Staying in the Air
- How Far We Can Fly
- ATC Their Role
- Global Geography (Continents)
- Time Zones
- 24 Hour Clock
-
Aviation Terminology
- Designator Codes (Airline & City)
- Phonetic Alphabet
- Acronyms
-
Regulations
- Around the World
- Regulations at Work
- Cabin Crew Manuals
- Amendments and Revisions
- Inspectors
-
A Day in the Life...
- Preparing for Duty
- Drug and Alcohol Policy
- Personal Image
- Personal Grooming Standards
-
Uniform Policy
- Looking Professional
- Requirements for Duty
-
At the Airport
- Check-In
- Check-In Duties
- Minimum Crew
- Chain of Command
-
One Crew Concept
- Crew Resource Management
- Importance of Effective Communication
- Verbal and Non-Verbal Communication
- Briefings
- Crew Briefings
-
Going to the Aircraft/Aircraft Type
- Categories of Aircraft
- Aircraft Type
- Crew Baggage
- Pre-flight Check
- Purpose of Equipment
- List of Equipment
- Minimum Equipment List
-
Standard Safety Procedures
- Screening of Passengers and Crew
- General Security Principles
- Dangerous Goods
-
Boarding
- Pre-Boarding
- List of Special Needs
- Deportees
- Prisoners and Escorts
- Special Needs Passenger Briefing
-
General Boarding
- Apron Safety
- Passenger Seating
-
Passenger Handling
- Customer Service
- Types of Complaints
- Abusive/Disruptive Passengers
- Failure to Comply
- Denied Boarding
- Captain's Authority
-
Freight and Baggage
- Carry-on Baggage
- Animals in the Cabin
- Baggage Stowage
-
Passenger Briefings
- Announcements and Techniques
- Electronic Devices
- Types of Devices
- Why Are There Restrictions?
- Reporting Device Interference
- Window Exit Briefings
-
Taxi
- Demonstration
- Visual Checks
- Flight Deck Communication
- Crew Seating
- Cabin Crew Stations
- Signals
- Silent Review
- Critical Phases of Flight
- Statistics
- Sterile Flight Deck
-
Inflight
- Take-Off
- Ordinance Signs
-
Inflight Service
- First Class Service
- Business Class Service
- Economy Class Service
- Flight Deck Service and Protocol
- The Glass Cockpit
- Jumpseat Authorization
- Service on the Ground
- Liquor Service
- Intoxicated Passengers
- World Standards on Disruptions
- Admittance – Locking of Flight Deck Door
- Safe Work Habits
-
Being Prepared
- Inflight Turbulence
- Pressurization Problems
- Pressurization System
- How It's Maintained
- Oxygen and the Body
- Rapid Decompression
- Engine Problems
- Propeller Abnormalities
- Time of Useful Consciousness
- Medical Issues
- Oxygen Administration
- Crew Incapacitation
- Pilot Jumpseats
-
Emergency Situations
- Inflight Fires
- How Fires Work
- Types of Fires-Classes
- Smoke and or Fumes
- Fire Detection
- Where Fires Can Happen
- Firefighting
- Cargo Firefighting
-
Other Types of Inflight Emergency
- Bomb Threats
- Hijacking
-
Preparing for an Emergency
- Emergency Briefings
- Emergency Landing Checklist
- Crew Coordination
- Briefing of Passengers
- Brace Positions
- Commands
- Purpose
- Techniques
- The Words
-
Categories of Landings
- When to Evacuate
- How to Evacuate
-
Post Evacuation
- Post Evacuation Procedures
- Duties
- Help on the Scene
-
Post Crash Survival
- Wilderness Survival
- Sea Survival
- Tropical/Jungle Survival
- Desert Survival
- Arctic Survival
-
Back in the Air
- Descent
- Duties upon Descent
-
Landing/Taxi-In
- Post Landing Duties
-
Deplaning
- Customs and Immigration
- Fueling With Passengers Onboard
- Gate and Apron Emergencies
- Aircraft Surface Contamination
- WHMIS
-
Flight Termination
- Overnights
- Logistics
- Conduct
- Personal Security
-
Flight Safety
- What is Flight Safety?
- Crew Responsibilities
- Some Examples
-
Conclusion
- Health and Wellness
- Eating Right
- Eating on the Run
- Exercise
- Jet Lag
- Deep Vein Thrombosis
- Medical Issues
-
Getting a Job
- Who Are My Potential Employers?
- Resume Preparation
- Interview Techniques
- Job Bank